I purchased this bag as a graduation gift for my cousin. So when I got it in the mail in the soft packaging, I didn’t think anything of it and just wrapped it box with a bow on top. Cousin loved it! Great color, has enough room for everythung and he said he wouldn’t have been able to find one like it himself - so I’ll take that win!! Unfortunately, one of the clasps on the shoulder strap must have broken during shipping. It’s literally just the little spring inside the clip, other than that - incredible!
Hi Frances, we're delighted to hear that! We're sorry to hear of the damage during shipping. Please contact us and we'd be happy to look into that for you.