The Prime is a beautiful, elegant bag in a really rich brown leather. I loved the bag and reluctantly returned it only because shortly after receiving it, I got notice that the “Buffalo” was back in stock, which is equally elegant but more rustic. I worked with Johna from customer support who was friendly and helpful. This is a great company and the type that we should support. Great products, materials and customer service.
Thanks Serge, we're delighted to hear that. Your comments have been passed on to Johna in our team :)
The product was exactly as advertised. my wife loves it and it arrived before Christmas, which I was completely shocked.
Thanks Eric! Great to hear that.
I ordered the "prime" bag for my middle schooler. He wanted to step up his game this year. When it arrived, the packaging was damaged and when I removed the packaging the bag was very damaged on the back and around the zipper. I took a few pictures and sent an email to customer service. They apologized for the experience and sent me a replacement immediately. The replacement arrived very timely and without damage. I am very pleased with the quality of the bag and the quality of the service. Very deserving of 5 stars 🌟
Thanks Paula! Again, we're so sorry for the damage caused during shipping. We're delighted that you are pleased with the replacement you received! Best of wishes to you and your son this year.
I had ordered a bag and unfortunately it was the wrong size. Zac has followed up with me and made every attempt to accommodate me. This has been by far the best customer service I’ve ever experienced. During the COVID-19 crisis, they still put the customer first. The product was well crafted and great quality. I would and will recommend to anyone!
Wow thanks so much Travis! We hope to speak to you again soon and hope you enjoy your bag.